Organised, efficient, and easy customer support

How can I best support my customer service team?

Give them an intuitive, all-in-one platform that doesn’t require training. Fleek is designed so anyone on your team can pick it up and start resolving tickets right away.

How can we manage all our customer interactions in one place?

Forward all your emails to Fleek, so you no longer have to juggle multiple inboxes or logins. Use the “All Mailboxes” view for a quick overview across every email address, and see each customer’s complete history in one place.

How can we speed up our time to resolution?

With Fleek’s AI, replies practically write themselves. No digging through old tickets or typing up the same reply again and again. Fleek AI learns from your past solutions to quickly suggest accurate, context-driven answers, letting you close tickets fast.

How can we categorize our customer enquiries?

Assign tags to classify each ticket: urgent, billing, product feedback, or any label you need. Each mailbox can have its own set of tags, so you can customize them to match specific teams or workflows.

How can we collaborate on finding solutions for our customers?

Invite all your team to Fleek, self-assign or assign tickets to the right people, and collaborate using internal comments. You can also see at a glance who’s working on what, so everyone stays aligned and customers get fast, well-coordinated support.

How can we tackle repeating questions easily?

No need for complex workflows, leave repetitive inquiries to Fleek’s AI. With one click, your draft reply is ready for you to review, edit and send.

How can we trace our customer's past enquiries?

Every new customer gets a profile generated automatically, capturing all their tickets, internal notes, and contact details. A quick look at their profile shows you everything you need—from past issues to important reminders, so you’re always on top of things.